File Report

At MediaStar Software, we are committed to providing accurate and reliable software updates, flash files, and tools for your MediaStar Satellite receiver. However, we understand that issues can sometimes arise. This page is here to help you report any problems you encounter with our files or services.

Common Issues You Can Report

If you experience any of the following issues, please let us know so we can address them promptly:

  • File Download Problems: Difficulty downloading files, incomplete downloads, or broken download links.
  • File Damage: Files that appear to be corrupted, cannot be opened, or fail to extract properly.
  • Software Installation Issues: Problems encountered while installing the software on your MediaStar receiver, including error messages, failed installations, or issues after installation.
  • Receiver Compatibility Problems: Software updates that cause compatibility issues with your receiver, such as freezing, rebooting, or not functioning as expected.
  • Other Issues: Any other problems related to the files or services we provide that affect your MediaStar receiver’s performance.

How to Report a Problem

To report an issue, please send an email to contact@swmediastar.com with the following details:

  1. File Name: The name of the file you are having trouble with.
  2. Description of the Problem: A detailed explanation of the issue, including any error messages or specific problems you encountered.
  3. Receiver Model: The model of your MediaStar Satellite receiver.
  4. Steps Taken: Any steps you have already tried to resolve the issue.
  5. Your Contact Information: Your name and email address so we can get in touch with you if further information is needed.

Support and Resolution

Once we receive your report, our support team will review it and work on a resolution. We aim to respond to all reports within 24-48 hours. If necessary, we may provide you with an alternative download link, troubleshooting advice, or a fix for the issue.

Your feedback is crucial in helping us improve our services, so thank you for taking the time to report any problems you encounter.